SOLIDWORKS Technical Support in India
When SOLIDWORKS issues disrupt your workflow, you need fast resolution from engineers who use the software daily. Phone, remote, and on-site support — same timezone, no overseas call centres.
Enterprise response
First-call resolution
Companies supported
Our Support Services
Phone & Email Support
Dedicated support line, email ticket system, business hours 9 AM – 6 PM IST Mon–Sat, multi-level escalation.
Remote Desktop Assistance
Secure remote connection for real-time troubleshooting. Screen sharing, session recording, immediate resolution.
On-Site Technical Support
Emergency on-site visits, scheduled maintenance, hardware assessment, server troubleshooting. Bangalore & major cities.
PDM Administration Support
Vault troubleshooting, workflow issues, permission problems, performance optimisation, backup & recovery.
Installation & Configuration
New installation support, licence activation, network licensing setup, multi-user environment configuration.
Training & Mentoring
One-on-one troubleshooting sessions, best practices guidance, workflow optimisation, user mentoring.
Support Plans & Coverage
Choose the plan that matches your team's needs. All plans include SOLIDWORKS certified engineers.
| Feature | Standard | PremiumPopular | Enterprise |
|---|---|---|---|
| Response Time | 24 hours | 8 hours | 4 hours |
| Support Hours | Business hours | Extended | 24/7 |
| Phone Support | Limited | Unlimited | Unlimited |
| Remote Support | Yes | Yes | Priority |
| On-Site Visits | — | 2/year | Unlimited* |
| PDM Support | Basic | Full | Full |
Common Issues We Resolve
Installation & Licensing
- Licence activation failures
- Network licence server issues
- Version compatibility
- Upgrade issues
Performance Problems
- Slow startup
- Large assembly lag
- Drawing regeneration
- Graphics card issues
Drawing & Modelling
- Feature failures
- Reference errors
- Drawing view problems
- BOM issues
PDM & Data Management
- Check-in/check-out errors
- Workflow transitions
- Permission denied
- Vault performance
On-Site Support Coverage
Remote support available PAN India — all plans
Frequently Asked Questions
Response times depend on your plan: Standard (24 hours), Premium (8 hours), Enterprise (4 hours). For emergencies, call our direct line for immediate assistance.
Standard: 9 AM – 6 PM IST, Monday–Saturday. Premium: Extended hours including evenings. Enterprise: 24/7 coverage with on-call engineers.
Yes. We support all currently maintained SOLIDWORKS versions. For legacy versions, we provide migration assistance to bring you to a supported release.
Yes. Our development team can troubleshoot VBA macros, C# add-ins, and API integrations. For new development, see our custom development services.
Yes. PDM support is included in all plans — Basic for Standard, Full for Premium/Enterprise. This covers vault administration, workflow issues, and performance optimisation.
Premium plans include 2 on-site visits per year. Enterprise plans include unlimited on-site in Bangalore metro. Additional visits available on request.
Get SOLIDWORKS Support Today
Request support or call our direct line for immediate assistance.